Contact us

Our Customer Services team are here to help. They work our main service hours, Monday to Friday, from 8:00 am till 5:00 pm CET and will do their best to answer all inquiries within a working day. Delays will naturally occur over weekends and holidays. For the quickest reply, please complete the form below.

  • We would recommend you to read the FAQ section, for frequently asked questions and troubleshooting. You may find immediate answers to your questions here: Grimfrost FAQ
  • If you have questions about an existing order, please include your order number with your message.
  • Customer Support is not available on weekends, or on Swedish holidays such as Midsummer, Christmas (24-26/12), New Year (31/12-1/1).
  • If you prefer sending a traditional letter by mail, do so to: Grimfrost, Sätuna Stommen 4, 52194 Falköping, Sweden. Phone: (054) 7701030

Customer service will not be available Friday November 22, but will be back answering your emails on Monday November 25.