Shipping Costs & Delivery

FAST WORLDWIDE SHIPPING 
FREE WORLDWIDE SHIPPING FOR ORDERS OVER 120 €

    Dispatch and delivery time

    Your order will be shipped with the service available in your region. We process all orders during our main service hours, Monday to Friday, from 8:00 am till 5:00 pm CET. Please note that this does not include products that are made to order. Normal delivery times are:

    • PostNord Shipping (Sweden, Finland): 1-10 working days
    • DHL Economy Shipping (European Union): 1-10 working days
    • DHL Express Shipping (Globally): 1-10 working days

    All orders are fully traceable using a tracking service. A notification will be sent to your email upon dispatch of your order along with your tracking number. Please note that we cannot deliver to post office boxes or military bases. 

    DISCLAIMER: There may be exceptions to the delivery times presented here, depending on your location. The couriers don't have full coverage in remote areas and need to hire subcontractors at times to handle their deliveries. 

    Shipping Costs

    We have managed to negotiate very affordable Worldwide shipping costs from Sweden, even though they are ever increasing in the wake of the pandemic, wars, inflation etc. We are thus able to offer a flat shipping rate of $12.90 (or equivalent in local currencies) to Europe. Other regions have a flat shipping rate of $19.90 (or equivalent in local currencies).

    We offer Free Worldwide Shipping on all orders above 120 € (or equivalent in local currencies).

    Note: The 120 € is including VAT (value added tax) which is added to all purchases within the EU (European Union). The 120 € is excluding VAT, which isn't added to orders outside the EU. 

    Taxes and duties

    VAT is included into the price within the EU, unless you operate a business and have a VAT number. Customers outside of the EU are excluded from VAT.

    It is possible that orders outside of the EU may be subject to import duties and taxes which are levied when the Products reach specified destinations. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please check with your local customs for more information.

    All couriers (FedEx, DHL, UPS etc.) charge a processing fee if your country charges the import taxes. This is usually a flat rate fee to cover their administrative costs with handling the paperwork and communications with the customs department of your country.

     

    UK: From January 1, 2021, all UK orders above 135 GBP are excluded from VAT in our shop. The UK government may, however, charge domestic VAT on your order. Please look up your local rules and regulations for more details. In this current moment (January 2021), you can import goods into the UK valued up to 135 GBP without paying any import taxes. 

    Australia: Orders with a value over 1000 AUD are subject to duties and taxes at the border, and an Import Declaration needs to be filled out. Some goods are not allowed to be imported without special permits, such as straw and certain knives. Please check with Australian customs for more info.

    Brexit and the UK

    With the United Kingdom leaving the EU on January 1, 2021, there were a number of new regulations that came in force. We have implemented them all and are able to ship to the UK as we've always done.

    • Orders under 135 GBP: UK customers will pay UK VAT rates in our shops on orders up to 135 GBP. No additional taxes or import fees should be applied to those orders when they enter the UK. Grimfrost will instead be invoiced the collected VAT by the UK government.
    • Orders of 135 GBP and above: UK customers will have no VAT added to orders totaling 135 GBP or more in our shop. The VAT, together with possible import tax, is collected from you, the customer, at the UK border. In other words, to make everything as simple as possible, it is better to place two separate orders that each total less than 135 GBP, than one large order totaling more than 135 GBP.
    • Notice about points: Do not use points to get the total order value below 135 GBP. If you do, you will have to pay VAT on your order (as it shows the order value being below 135 GBP in our system) and you will also have to pay UK customs (as it shows the order value being above 135 GBP in their system).

    P.O Boxes, Military Bases and faulty addresses

    Please note that DHL does not accept deliveries to P.O. Boxes or military bases. If such addresses, or addresses that aren't correct, or are written using a different set of characters, are registered it may cause a delay to the dispatch, or cancel your order, or result in the order being returned to us. If the order has been sent to such an address and returned to us, then only the value of the ordered items will be refunded.